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Privacy Policy

Effective Date: April 2026

At Gorilla Hike Uganda (gorillahikeuganda.com), your privacy matters to us. Whether you’re planning a gorilla trek or just browsing for inspiration, we want you to feel confident that your personal information is safe, respected, and never misused.

This page explains what data we collect, why we collect it, how we use it, and the choices you have.

What We Collect

When you use our site, make an enquiry, or book a trip with us, we may collect the following:

  • Your name, email address, and phone number
  • Your nationality, address, and travel preferences
  • Booking information (travel dates, group size, budget, interests)
  • Dietary requirements or medical needs relevant to your trip
  • Payment details (handled securely by our payment partners — we never store card numbers)
  • Any messages you send via our contact form, email, or WhatsApp
  • Technical information such as your IP address, device type, browser, and pages visited

We also use cookies and analytics tools to understand how people use our site and to improve it over time.

How We Use Your Data

We use your personal information to:

  • Respond to enquiries and help plan your gorilla trek or safari
  • Confirm and manage bookings
  • Share relevant travel details with lodges, guides, or permit authorities where necessary for your trip
  • Send trip updates, permit confirmations, or pre-departure information
  • Improve our website experience using analytics data
  • Occasionally share news or offers if you have opted in to our newsletter

We never sell or rent your information to anyone. We only share your data with third parties when it is essential for delivering your trip — such as booking accommodation or securing UWA permits — and always with your knowledge.

Cookies & Tracking

Our site uses cookies and similar tools to:

  • Understand how visitors navigate and use our site
  • Keep the website running smoothly
  • Show relevant content to people who have previously visited our site

We use tools including Google Analytics and Meta Pixel, managed through WordPress. You can manage your cookie preferences via our cookie banner or through your browser settings.

Where Your Data Is Stored

Our website is hosted by Hostinger and uses Cloudflare for secure delivery and performance. Your data may be stored or processed outside your home country (including in the EU or US), but always with appropriate security and privacy measures in place.

Payments

We accept Visa, Mastercard, American Express, and Bank Transfer. All payment information is processed securely by third-party payment providers. We never see or store your full credit card details.

Your Rights

Depending on where you are located, you may have the right to:

  • Access the personal data we hold about you
  • Ask us to correct or delete your information
  • Object to or restrict how we use your data
  • Withdraw your consent at any time
  • File a complaint with your local data protection authority

To exercise any of these rights, please contact us directly, and we will respond promptly.

Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal data from anyone under 18 without verified parental or guardian consent. If you believe your child has submitted personal data to us, please get in touch, and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the effective date at the top of this page.

Contact Us

If you have any questions, requests, or concerns about your data: